How to Apply for a Certificate of Good Conduct Online in Kenya (2025)

The Certificate of Good Conduct, also known as a Police Clearance Certificate, is essential for various job applications, visa processing, and other official procedures in Kenya. Here’s a step-by-step guide to help you apply for one online through the eCitizen portal in 2025:

1. Accessing eCitizen Account

• Go to the eCitizen website and log in with your username (your registered email address) and password.
• If you don’t have an eCitizen account, create one by clicking on “Create an Account,” then follow the registration steps.

4. Choosing Payment Mode and Paying the Fee

• After choosing the preferred mode of payment, many people prefer M-Pesa, You’ll be prompted to pay the application fee of Ksh. 1,050. 

• Select M-Pesa as the payment option, then follow the on-screen instructions to complete the payment.

5. Downloading and Printing Required Documents

• After making the payment, download the Certificate of Good Conduct application forms:
• Print two copies of the payment invoice.
• Print the C24 form on both sides of an A4 paper, as it will be used during the fingerprinting stage.

6. Presenting Documents at the CID Office

• After printing, visit your nearest CID office or Huduma Centre to submit the documents.
• Ensure you carry:
• The printed invoice copies
• The C24 form
• An original identification document (ID card for adults or birth certificate for minors).

7. Fingerprint Processing

• At the CID office, officers will guide you through the fingerprinting process, which is essential for completing your application.
• Fingerprinting can also be done at various Huduma Centres if you prefer.

8. Awaiting Notification

• Once your fingerprinting is complete, your application is submitted for processing.
• You’ll receive a notification on your eCitizen account or via SMS when the certificate is ready for download, typically within 1 to 2 weeks.

9. Downloading Your Certificate

• Log in to your eCitizen account once you receive the notification, download the Certificate of Good Conduct, and print it.

Important Notes:

• Validity: The Certificate of Good Conduct is valid for one year. If you require it for an extended period, be prepared to reapply after it expires.
• Processing Time: Processing can vary based on the number of applications, but most are completed within two weeks.
• Charges for Minors: The fee remains the same for minors, and the application process requires a birth certificate for verification.

This guide should help you navigate the online application smoothly. By following these steps, you can avoid unnecessary delays and ensure a hassle-free application process for the Certificate of Good Conduct in Kenya.