The Certificate of Good Conduct, also known as a Police Clearance Certificate, is essential for various job applications, visa processing, and other official procedures in Kenya. Here’s a step-by-step guide to help you apply for one online through the eCitizen portal in 2026:
1. Accessing eCitizen Account
- Go to the eCitizen website and log in with your username (your registered email address) and password.
- If you don’t have an eCitizen account, create one by clicking on “Create an Account,” then follow the registration steps.
2. Navigating to the Certificate of Good Conduct Service
- Once logged in, you’ll be taken to the eCitizen dashboard.
- Scroll down to locate the Directorate of Criminal Investigations (DCI) category and click on Get Service Now under this section.
3. Starting Your Application
- Click on the “Apply Now” button to begin the application for the Certificate of Good Conduct.
- Carefully read the guidelines provided, as they outline the requirements and any updates to the process.
4. Choosing Payment Mode and Paying the Fee
- After choosing the preferred mode of payment, many people prefer M-Pesa, You’ll be prompted to pay the application fee of Ksh. 1,050.
- Select M-Pesa as the payment option, then follow the on-screen instructions to complete the payment.
5. Downloading and Printing Required Documents
- After making the payment, download the Certificate of Good Conduct application forms:
- Print two copies of the payment invoice.
- Print the C24 form on both sides of an A4 paper, as it will be used during the fingerprinting stage.
6. Presenting Documents at the CID Office
- After printing, visit your nearest CID office or Huduma Centre to submit the documents.
- Ensure you carry:
- The printed invoice copies
- The C24 form
- An original identification document (ID card for adults or birth certificate for minors).
7. Fingerprint Processing
- At the CID office, officers will guide you through the fingerprinting process, which is essential for completing your application.
- Fingerprinting can also be done at various Huduma Centres if you prefer.
8. Awaiting Notification
- Once your fingerprinting is complete, your application is submitted for processing.
- You’ll receive a notification on your eCitizen account or via SMS when the certificate is ready for download, typically within 1 to 2 weeks.
9. Downloading Your Certificate
- Log in to your eCitizen account once you receive the notification, download the Certificate of Good Conduct, and print it.
Important Notes:
- Validity: The Certificate of Good Conduct is valid for one year. If you require it for an extended period, be prepared to reapply after it expires.
- Processing Time: Processing can vary based on the number of applications, but most are completed within two weeks.
- Charges for Minors: The fee remains the same for minors, and the application process requires a birth certificate for verification.
This guide should help you navigate the online application smoothly. By following these steps, you can avoid unnecessary delays and ensure a hassle-free application process for the Certificate of Good Conduct in Kenya.
