How to Start a Bolt Business in Kenya: A Step-by-Step Guide

• By Clinton Wanjala

• 651

• Last updated Sep 20, 2025

Starting a Bolt business in Kenya can be a profitable venture, given the growing demand for affordable and reliable transportation in cities like Nairobi, Mombasa, and Kisumu. Whether you plan to drive the vehicle yourself or manage a fleet, this guide will walk you through the steps necessary to start a Bolt business in Kenya.

1. Research the Market

Before starting your Bolt business, it’s essential to understand the Kenyan ride-hailing market. Bolt is one of the leading platforms, but it faces competition from Uber and Little. Researching the market will help you identify the demand in your target area, set competitive pricing, and identify opportunities to differentiate your service.

2. Meet Bolt's Vehicle Requirements

Bolt has specific vehicle requirements that your car must meet to be eligible for the platform. Generally, the vehicle should:

• Be less than 10 years old.
• Be a four-door car, van, or minibus.
• Be in good mechanical and cosmetic condition.
• Have functioning air conditioning and seat belts.

Popular vehicle models that are accepted by Bolt in Kenya include:

• Toyota Vitz
• Toyota Axio
• Honda Fit
• Nissan Note

It’s important to check the latest vehicle requirements on Bolt Kenya’s official website before acquiring a vehicle.

3. Obtain the Necessary Licenses and Permits

To legally operate a ride-hailing service in Kenya, you need to acquire several licenses and permits:

• PSV License: A Public Service Vehicle (PSV) license is mandatory for any vehicle offering transport services.
• NTSA Vehicle Inspection: Your vehicle must pass an inspection by the National Transport and Safety Authority (NTSA) to ensure it meets safety standards.
• Business Permit: Depending on your location, you may need a business permit from the county government.

These licenses ensure that your Bolt business complies with Kenyan regulations.

4. Register with Bolt

Once you have a vehicle that meets Bolt's requirements and the necessary permits, you can register as a driver or fleet owner. The registration process involves:

1. Online Application: Visit Bolt’s website and sign up as a driver or fleet owner. Provide your personal details, vehicle information, and upload the required documents.
2. Background Check: Bolt will conduct a background check to ensure you meet their safety and reliability standards.
3. Vehicle Inspection: Bolt will inspect your vehicle to confirm it meets their quality requirements.

After successful registration, you’ll be ready to start accepting ride requests.

5. Install the Bolt Driver App

The Bolt Driver app is the primary tool you’ll use to manage your business. It allows you to receive ride requests, navigate routes, and track your earnings. Take the time to familiarize yourself with the app’s features and settings to use it effectively.

6. Consider Financing and Insurance

If you don’t already own a vehicle, you may need financing to purchase one. Several Kenyan banks and financial institutions offer loans tailored for ride-hailing businesses. Compare different options to find the most favorable interest rates and repayment terms.

Comprehensive insurance is also crucial for your Bolt business. Your policy should cover third-party liabilities, passengers, and any potential damage to your vehicle. Many insurance companies in Kenya offer tailored packages for ride-hailing vehicles.

7. Hire Drivers (If Operating a Fleet)

If you plan to operate a fleet, you’ll need to hire reliable drivers. When hiring, consider the following:

• Experience: Look for drivers with experience in the ride-hailing industry.
• Background Check: Conduct thorough background checks to ensure the safety and reliability of your drivers.
• Training: Provide your drivers with training on using the Bolt app, customer service, and road safety.

Effective driver management is key to running a successful fleet.

8. Manage Your Finances

Managing your finances is essential for the success of your Bolt business. Keep track of your income, expenses, and profits. Consider using accounting software to help with budgeting, tax preparation, and financial reporting.

9. Market Your Bolt Business

While Bolt itself generates ride requests, you can take additional steps to promote your business:

• Referral Programs: Encourage satisfied customers to refer others by offering discounts or promotions.
• Social Media Presence: Use social media platforms to build an online presence, share customer testimonials, and engage with potential riders.
• Quality Service: Providing excellent customer service will lead to positive reviews, repeat business, and word-of-mouth referrals.

10. Stay Informed

The ride-hailing industry is constantly evolving. Stay informed about changes in regulations, Bolt policies, and market trends. Joining online forums or local driver communities can help you stay updated and connect with other Bolt drivers.

Conclusion

Starting a Bolt business in Kenya requires careful planning, investment, and adherence to regulations. By following these steps, you can position yourself for success in the competitive ride-hailing market. Whether you’re a solo driver or a fleet owner, focusing on quality service and efficient operations will help you maximize your earnings and grow your Bolt business.